How To Flip The Script For More Effective One-On-Ones

While most leaders treat one-on-one meetings as routine checkpoints, employees often come to them hoping for something more meaningful than a basic update. Flipping the script means shifting the conversation from what the leader needs to cover to what a team member wants to talk about—a simple adjustment that can dramatically change the quality of the discussion.

When employees shape the one-on-one agenda, leaders can start to see beyond the data showing up on a dashboard to learn what’s actually getting in people’s way. Here, our founder Kathy Shanley joined members of the Forbes Coaches Council to explore how to adjust the standard approach to one-on-ones to make these talks more productive and demonstrate true investment in the employee experience.

Clarify And Empower Decision-Making Autonomy

Leaders can flip the script by turning one-on-ones from routine updates and task check-ins into empowerment sessions. Ask, “What decisions need my input? Where can you move forward without me?” Use your time together to explore what’s working well and where you can improve things together. Shifting from telling to empowering builds trust, confidence and accountability across the team. - Kathleen Shanley, Statice