How To Manage When Crisis Hits: 15 Practical Steps For Businesses

When a crisis hits a business, there’s no time for guesswork. The way leaders respond in those first hours and days sets the tone for their team, stakeholders and the future of the business. This is when leadership is tested and defined.

Here, our founder Kathy Shanley joins 14 members of Forbes Coaches Council to offer some practical and impactful steps leaders can take to guide their teams through uncertain times and lead effectively under pressure.

Create A Response And SOPs In Advance

Leaders should prepare a crisis plan before a crisis occurs that answers the following: What standard operating procedures guide our response? How will we set expectations for communication? Who’s involved, and what’s the chain of command? How will we handle conflict and support the team? Anticipate obstacles and plan proactive steps to address “what if” scenarios. Having a clear plan in advance enables a swift, coordinated response. - Kathleen Shanley, Statice

Read and follow their advice to prepare to lead through any challenging situation.